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FAQs

Home FAQs

#Frequently asked questions

What types of products does Guilgui Luxe Décor offer?
We offer a wide range of home decor products, including furniture, lighting, wall art, rugs, and accessories. Our collections are curated to bring elegance and sophistication to every room in your home.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. For international orders, shipping costs will be calculated at checkout.
What are your delivery times?
Standard Shipping (USA): Typically takes 5-7 business days. Expedited Shipping (USA): Options are available at an additional cost and delivery times vary. International Shipping: Delivery times vary based on destination and shipping method selected at checkout.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
What is your return policy?
We accept returns within 30 days of delivery. Products must be in their original condition and packaging. Please visit our Return and Refund Policy page for detailed information and instructions on how to initiate a return.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They are perfect for gifting loved ones the choice of our luxurious home decor items.
Are there any discounts available?
Many of our products are available at up to 50% discounts. Please check our website regularly for current promotions and special offers.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email {guilgui0987@gmail.com}
How do I contact customer service?
For any inquiries, you can reach our Customer Service team at guilgui0987@gmail.com. We are available Monday to Friday, 9:00 AM to 5:00 PM (EST).
Do you ship internationally?
Yes, we ship to most international locations. Shipping costs and delivery times for international orders will be calculated at checkout.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.
Do you offer wholesale opportunities?
Yes, we offer wholesale opportunities for select products. For more information, please contact our Wholesale team at [guilgui0987@gmail.com].